Shipping Policy
Shipping Policy
At Homivoo, we want you to know what to expect when placing an order. Below are our processing times, delivery estimates and shipping charges.
Order processing
Orders are processed and dispatched within 1–2 business days after payment is confirmed.
Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
Estimated delivery time
Once dispatched, orders typically arrive within 7–12 business days, depending on your destination and the shipping carrier.
This delivery estimate is separate from processing time. Delivery may occasionally take longer because of customs clearance, carrier disruptions, public holidays or periods of high demand.
If your order has not arrived within the estimated timeframe, please contact us with your order number.
Shipping charges
Our standard shipping charge is $5.99 USD per order for supported destinations.
The applicable shipping charge is displayed at checkout before you complete your purchase.
Delivery destinations
We accept orders for destinations supported at checkout. Enter your delivery address to check whether shipping is available to your location.
Tracking your order
After dispatch, we will send a shipping confirmation email containing your tracking details.
Tracking updates may take time to appear while the carrier registers your parcel.
Shipping address changes
Please check your delivery address carefully before placing your order.
If you need to correct it, email us as soon as possible on the same day you place your order. Include your order number and the correct address. We will try to make the change, but cannot guarantee changes once an order has been dispatched.
Delivery issues
If your parcel appears lost, arrives damaged or is marked as delivered but cannot be located, contact us so we can investigate with the carrier.
Contact us
For shipping questions or help with your delivery, email info@homivoo.com and include your order number.