Returns & Refunds Policy

Returns & Refunds Policy

We want you to feel confident shopping with Homivoo. If something isn’t right with your order, contact us at info@homivoo.com so we can help.

Our 30-day return window

You can request a return within 30 days of receiving your order.

For change-of-mind returns, items must be unused, in their original condition, and include the original packaging, accessories and components. You will also need your order number or proof of purchase.

These unused-item requirements do not apply when reporting a product that arrived damaged, defective or incorrect.

How to request a return

Email info@homivoo.com with:

  • Your order number.

  • The item you want to return.

  • The reason for your request.

  • Photos or a short video, where relevant, showing damage, a fault or an incorrect item.

We will review your request and provide return instructions and the appropriate return address.

Please contact us before sending anything back. Do not send returns to the manufacturer or to an address shown elsewhere on our website unless we specifically instruct you to do so.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or different from what you ordered.

We will assess the issue and arrange an appropriate replacement or refund. If a return is required because of a confirmed fault, shipping damage or our error, Homivoo will cover the return shipping cost.

Damage caused by misuse, accidental damage after delivery or normal wear is not covered by this voluntary return policy.

Return shipping costs

For change-of-mind returns, you are responsible for return shipping. Original delivery charges are not refundable for these returns.

We recommend using a tracked shipping service and keeping your proof of postage.

We do not charge a restocking fee.

Refunds

Once we receive and inspect your return, we will email you with the outcome.

Approved refunds are processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to display the credit.

For confirmed faulty, damaged or incorrect orders, we will also refund any applicable original shipping charge relating to the affected item.

If you have not received your refund after the stated processing period, email us with your order number.

Exchanges and discounted items

For a damaged or defective item, contact us to discuss a replacement. Replacements depend on stock availability.

Discounted products follow the same return conditions unless a specific restriction was clearly disclosed before purchase. Such restrictions do not remove your rights concerning faulty or incorrect goods.

Your consumer rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

For return requests, refunds or questions about this policy, email info@homivoo.com.