Privacy Policy

Last updated: October 4, 2026

This Privacy Policy explains how Homivoo collects, uses and shares personal information when you visit homivoo.com, place an order or contact us.

Our store is hosted on Shopify, which provides the platform used to operate our website and process purchases.

1. Information we collect

Depending on how you interact with our store, we may collect:

  • Contact information: Your name, email address, phone number, billing address and shipping address.

  • Order and payment information: Products purchased, transaction details, payment status and information needed to process payments, returns or refunds.

  • Account information: Details you provide when creating or using a customer account.

  • Communications: Messages, enquiries and attachments you send to us.

  • Device and browsing information: Your IP address, browser, device identifiers and activity on our website.

  • Marketing preferences: Your subscription choices and privacy preferences.

Information may come directly from you, automatically through cookies and similar technologies, or from service providers involved in operating our store.

2. How we use your information

We use personal information to:

  • Process payments, fulfil orders and arrange delivery.

  • Manage returns, refunds and customer enquiries.

  • Send order confirmations, tracking details and service messages.

  • Maintain accounts and remember shopping preferences.

  • Improve our website and understand how visitors use it.

  • Provide marketing and relevant advertising, subject to applicable consent requirements and your choices.

  • Detect fraud, protect our services and meet legal obligations.

Where applicable, we process information to perform our contract with you, comply with legal obligations, pursue legitimate interests or act on your consent. You may withdraw consent where processing relies on it.

3. Cookies, analytics and advertising

Our website uses cookies and similar technologies for functions such as maintaining your cart, remembering preferences, understanding website performance and supporting advertising.

Some advertising activities may involve sharing browsing information with advertising partners to show relevant advertisements on other websites.

Where required, we request consent before using non-essential cookies or tracking technologies. You can manage preferences through the privacy controls available on our website and your browser settings.

You can also visit our Your Privacy Choices page to exercise applicable advertising opt-out rights.

4. How information is shared

We may share information with:

  • Shopify and providers supporting website hosting, payments, analytics and customer service.

  • Fulfilment partners and delivery carriers.

  • Marketing and advertising partners, subject to applicable requirements and your preferences.

  • Authorities or professional advisers where necessary to comply with law, prevent fraud or protect legal rights.

  • Parties involved in a business transfer, where legally permitted.

We provide information relevant to the purpose for which it is shared.

5. Shopify’s role

Shopify processes information about your visits and purchases to operate and improve its services.

Our store also uses Shopify features that may combine information about interactions with Homivoo, other merchants and Shopify. These features can support personalised experiences, advertising and fraud prevention.

Information may be transferred to Shopify and other service providers in countries outside your country of residence.

For certain enhanced services, Shopify is responsible for its own processing of personal information and related privacy requests.

Learn more through the Shopify Consumer Privacy Policy. You can also visit the Shopify Privacy Portal to learn about or exercise applicable rights.

6. Your rights and choices

Depending on your location, you may have rights to:

  • Access, correct or delete personal information.

  • Receive a portable copy of certain information.

  • Restrict or object to certain processing.

  • Withdraw consent.

  • Opt out of activities legally defined as “sale,” “sharing” or targeted advertising.

  • Appeal a privacy-request decision or complain to a relevant authority.

To submit a request, email info@homivoo.com. We may need to verify your identity. Authorised representatives may submit requests where permitted by law.

We will not discriminate against you for exercising applicable privacy rights.

Where applicable, supported Global Privacy Control signals are treated as opt-out requests for the relevant browser and device. Other browser “Do Not Track” signals are not necessarily recognised.

You can unsubscribe from promotional emails using their unsubscribe link. We may still send essential messages about your orders or account.

7. Retention, security and international transfers

We retain information for as long as necessary to fulfil orders, provide services, maintain required records, resolve disputes and meet legal obligations.

We use reasonable safeguards to protect personal information, but no storage or transmission system can guarantee absolute security.

Where legally required, international transfers use recognised safeguards, such as contractual protections or applicable adequacy arrangements.

8. Children’s information

Our services are not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

9. External websites

Links to other websites may appear in our store. Their privacy practices are governed by their own policies.

10. Changes to this policy

We may update this policy when our practices, services or legal requirements change. The latest version will appear on this page with its updated date.

11. Contact us

For privacy questions, complaints or requests:

Email: info@homivoo.com
Phone: +1 949-710-9878
Business address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States.

Homivoo’s store operator is responsible for the personal information it processes, except where Shopify or another provider acts independently as described above.