Follow your delivery
Follow your delivery
Once your Homivoo order has been dispatched, we’ll email you a shipping confirmation containing your tracking details.
Use the tracking link in that email, or copy your tracking number and select the link below.
This link opens 17TRACK, an external parcel-tracking service. Use your tracking number, rather than your Homivoo order number.
Can’t find your tracking number?
Check your inbox and spam or junk folder for your shipping confirmation.
If your order is still being processed, tracking details will become available after dispatch. For processing and delivery estimates, visit our Shipping Policy.
Tracking hasn’t updated?
Tracking information may take time to appear after dispatch. Updates depend on the carrier scanning and registering your parcel.
If your tracking number is not recognised, double-check that you copied it correctly or use the carrier link in your shipping email.
Need help with your delivery?
If your estimated delivery period has passed, or tracking shows “delivered” but you cannot locate your parcel, contact us so we can investigate.
Email info@homivoo.com with your order number and the email address used at checkout.