Need to update your order?

If you need to change or cancel a Homivoo order, email info@homivoo.com as soon as possible.

Please include:

• Your order number.

• The email address used at checkout.

• The change you would like us to make.

Changing your delivery address

If you entered an incorrect address, send us the complete corrected address immediately.

We will try to update it before dispatch. Once your order has progressed through fulfilment, an address change may no longer be possible.

Changing an item or quantity

Contact us with the item or quantity you want to change. We will check whether the request can be completed based on your order’s fulfilment status and product availability.

Any difference in price will be explained before a change is confirmed.

Cancelling an order

We will check your order’s status and confirm whether cancellation is possible.

Sending a cancellation request does not automatically cancel your order. Please wait for our confirmation.

If cancellation is approved after payment, we will arrange a refund to your original payment method and notify you by email.

Orders already dispatched

If your order has already been dispatched, please contact us to discuss the available options.

Return requests are handled under our Returns & Refunds Policy. This does not affect any cancellation or return rights you have under applicable consumer law.

We’re here to help

For assistance, email info@homivoo.com with your order details.