Frequently Asked Questions

Have a question about shopping with Homivoo? Find answers below, or email info@homivoo.com for help.

What can I shop for at Homivoo?

Homivoo offers practical products for your home, kitchen and pets, including organisers, kitchen tools, helpful gadgets and everyday pet essentials.

Where do you deliver?

We deliver to destinations supported at checkout. Enter your shipping address to check whether delivery is available to your location.

How much does shipping cost?

Standard shipping costs $5.99 USD per order for supported destinations. Your shipping charge is displayed at checkout before you pay.

How long will my order take to arrive?

Orders are usually processed and dispatched within 1–2 business days.

After dispatch, estimated delivery takes 7–12 business days, depending on your location and the carrier. Processing time is additional to this delivery estimate.

Business days are Monday to Friday, excluding public holidays. Customs clearance, carrier disruptions or busy periods may occasionally cause delays.

How do I track my order?

Once your order has been dispatched, we will email your shipping confirmation and tracking details.

Tracking information may take time to update while the carrier registers your parcel. Check your spam or junk folder if you cannot find the email.

Which payment methods do you accept?

The payment methods available for your order are displayed at checkout. Choose your preferred option from those shown.

Can I change or cancel my order?

Email info@homivoo.com as soon as possible with your order number and requested change.

We will try to help, but changes or cancellations may not be possible once fulfilment has progressed. If your order has already been dispatched, please refer to our return policy.

Can I return an item?

You can request a return within 30 days of receiving your order.

For change-of-mind returns, the item must be unused, in its original condition, and include its original packaging and accessories. Contact us before sending anything back.

Read our Returns & Refunds Policy for full conditions and instructions.

Who pays for return shipping?

You pay return shipping for change-of-mind returns.

If an item is confirmed to be faulty, damaged during shipping or incorrectly supplied, Homivoo covers the required return shipping cost. We do not charge a restocking fee.

What if my item arrives damaged or incorrect?

Email us with your order number, a description of the issue and clear photos or a short video where relevant.

We will review the issue and help arrange an appropriate replacement or refund.

When will I receive my refund?

After receiving and inspecting your return, we will email you with the outcome.

Approved refunds are processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to display the credit.

What should I do if my delivery is late or missing?

Check your tracking details first. If the estimated delivery period has passed, or tracking says delivered but you cannot locate the parcel, email us with your order number so we can investigate.

How can I contact Homivoo?

Email info@homivoo.com or use our Contact Us form.

For order enquiries, include your order number and the email address used at checkout.